DELIVERY & SHIPPING POLICIES
Welcome to Grand Canyon Home Supply! These Terms and Conditions govern your use of our website and services.
Someone At Least 18 Years Of Age Must Be Present To Accept The Materials
• Grand Canyon Home Supply Utilizes 3rd Party Delivery Teams To Provide Local Delivery Services. Only Necessary Customer Information Will Be Provided To The Shipping Company In Order To Ensure Your Privacy.
• The Customer Is Responsible To Have The Delivery Area Cleared For The Delivery Team Prior To Arrival. The Delivery Team Can NOT Assist With Clearing The Area For The Materials Due To Insurance Regulations.
• The Delivery Team Will Place Flooring and/or Tile Materials In The Garage Or On A Designated Porch/Covered Area Of The Home And Cannot Bring These Materials Down Or Up Stairs.
• All Items Must Be Inspected For Accuracy And Damage By The Customer Prior To The Delivery Team Departing.
• If An Item Is Visibly Damaged, While The Delivery Team Is Still Present, Ensure The Team Marks The Item As Damaged On The Work Order.
• In The Event Of An Item(S) Missing From The Shipment, Ensure The Delivery Team Marks The Item As Missing On The Work Order.
• The Customer Has 10 Business Days After Delivery To Report A Claim For Concealed Damage Of Materials. Claims Will Not Be Accepted Once An Item Has Been Installed.
• By Signing The Delivery Team’s Work Order, You Are Verifying That All Materials Have Been Received. Once Signed, Grand Canyon Home Supply Is Not Responsible For Any Missing Items.
• The Delivery Team Is Not Responsible For Hauling Away Any Trash Or Packaging.
• Grand Canyon Home Supply Accepts No Responsibility For Any Damage To Personal Property While Delivering Materials.
• Grand Canyon Home Supply Will Ship All Orders In The Timeliest Manner Possible. However, Grand Canyon Home Supply Is Neither Responsible Nor Liable For Any Delays In The Shipment Of Your Product Due To Manufacturing/Shipping Delays Or Any Other Unforeseen Delays That Are Out Of Grand Canyon Home Supply’s Control.
• Deliveries Include One Attempt To Deliver The Materials To The Customer. If, At The Scheduled Delivery Time For Any Reason, The Customer Is Unavailable To Accept The Materials And The Items Are Undeliverable, The Customer Will Be Responsible For Any Additional Shipping And Handling Charges.
• Grand Canyon Home Supply Reserves The Right To Change Delivery Methods And/Or Carriers. If A Scheduled Delivery Cannot Take Place Due To Weather, Truck Issues Etc., Grand Canyon Home Supply’s Will Be In Contact To Reschedule. Grand Canyon Home Supply Is Not Responsible For Lost Time Or Wages Due To A Shipment Being Delayed.
If you have any questions or concerns about these Terms and Conditions, please contact us at admin_1@grandcanyonhomesupply.com. Thank you for your cooperation!